Search: 
Search "" in Courses
tag
Search "" in Hotels
tag
Search "" in Pioneers
tag
Search "" in News
tag
Search "" on Hotels
hotel
Search "" on Hotels
course
Search "" on Hotels
pioneer
Search "" on Hotels
news
see all results
Search results: 
Search "" on Hotels
hotel
Search "" on Hotels
course
Search "" on Hotels
pioneer
Search "" on Hotels
news
see all results

I Prefer
Loyalty Ambassador
Certification Program

Unlock the keys to increased program awareness, consistently exceed member expectations, and bring loyalty to life like never before!

START YOUR CERTIFICATION JOURNEY
play
video

I Prefer
Loyalty Ambassador
Certification Program

Unlock the keys to increased program awareness, consistently exceed member expectations, and bring loyalty to life like never before!

START YOUR CERTIFICATION JOURNEY

Loyalty grows where training flows

Exclusive Recognition

Stand out as a certified Loyalty Ambassador, receive a certificate & special recognition on our monthly webinars.

Early Completion Perks

Receive a $25 USD e-gift card for completing your certification by July 1, 2025.

Growth Opportunities

Certification demonstrates an understanding of I Prefer, which can lead to advancement in your career.

Complete these steps within 45 days to earn your certification

get started now
1

Get Started: Complete Your Ambassador Profile

Before diving in, we’d love to get to know you a bit! Please fill out your Ambassador Profile.

2

Complete The Learning Path

Get a comprehensive overview of I Prefer and master the core elements.

3

Submit Your Pioneer Application

Take the next step in your journey by applying to become an official program pioneer.

3

Wrap Up With An Assessment

Provide your valuable insights to help improve the iPrefer experience for everyone.

Frequently Asked Questions

Is this an optional training for my hotel's I Prefer Loyalty Ambassador?

This is a mandatory training that must be completed. Our members choose to stay with us because they expect consistent recognition, rewards, and an elevated experience. When we fall short on training, we risk falling short of their expectations. Completing the certification ensures you have the tools and knowledge to meet their expectations and build trust.

My hotel has multiple I Prefer Loyalty Ambassadors. Is each Ambassador expected to complete the certification ?

Yes, if you have more than one Loyalty Ambassador, we do encourage each person to complete their own training. This will allow for seamless transition when one is away from the hotel or there are any staffing changes.

How long will it take me to complete the certification course?

We know your time is valuable & we appreciate your dedication to guests and I Prefer Members staying at your property. The course is less than one hour and is broken into short bite-sized videos, making it easy to digest and retain information. Once you start your certification journey, you have 45 days to complete it in full. To support your learning, you can start and stop lessons and pick back up if you need to step away. We'll be here waiting, don't worry!

How will I receive my $25 gift card reward?

As a limited-time offer, those who complete the certification course by July 1, 2025 will receive a $25 USD e-gift card via Tremendous, our gift card provider. An email from Tremendous will be sent to the address associated with your certification within 7–10 business days, providing instructions on how to redeem your reward.

Does my certification expire, or will I need to renew it?

At the beginning of each calendar year, you will be required to renew your certification. We will notify you when it is time to refresh your knowledge, ensuring you remain fully aligned with the most current I Prefer program standards and best practices.

Will I receive a certificate or recognition of completion?

Yes. Upon completing the certification, you will receive an official I Prefer Loyalty Ambassador Certificate, which you may proudly display or share with your leadership team as a testament to your expertise and commitment.

Am I required to complete the certification again if I transfer to a different participating hotel?

Yes, if you transfer to another participating hotel within the portfolio, you will need to complete the certification again. This is primarily due to your access permissions within PreferredNet.Net.  We encourage you to familiarize yourself with the specific offerings and amenities of your new property to ensure seamless delivery of I Prefer benefits.

Who can I contact if I experience technical issues or have questions about the certification content?

For any technical assistance or program-related inquiries, please reach out to the I Prefer Support Team at loyalty@iprefer.com.

Start the CERTIFICATION now
Dashboard
Ambassador Program

Your Ambassador Journey has started!

You have 45 days to complete all the steps and unlock exclusive rewards and recognition.

Time Remaining
44
Days
:
23
Hours
:
59
Min
Get Started: Complete Your Ambassador Profile

We’d love to get to know you a little bit! Please fill out your Ambassador Profile.

edit profile
Your Course Progress

To receive official course completion status, you must successfully complete all lessons and associated activities. Incomplete courses will not be eligible for certification

Ambassador Course
Not started
Revisit Course
Complete course
Lesson 1
A / Overview of the I Prefer Hotel Rewards Program
An introduction to the Ambassador Program, outlining key objectives, expectations, and the role you will play in enhancing guest loyalty experiences.
2
Completed
Start Lesson

‍

‍

Lesson 2
A / Understanding Member Benefits
Detailed explanation of membership tiers, enhanced amenities, and redemption options available within the I Prefer Rewards Program.
5
Completed
Start Lesson
Lesson 3
A / Welcoming Members to your Hotel
Best practices for effectively preparing for member arrival, recognizing them and showing appreciation for their continued loyalty.
6
Completed
Start Lesson
Lesson 4
A / Driving New Member Enrollments
An overview of various enrollment sources including techniques and approaches for successfully attracting and enrolling new members.
8
Completed
Start Lesson

Part 1

‍
Resources mentioned in lesson

Part 2

Lesson 5
A / Maximizing Member Satisfaction
Understanding member feedback and leveraging insights to improve guest satisfaction and loyalty.
10
Completed
Start Lesson
Lesson 6
A / I Prefer Brand Standards
Familiarize yourself with some the key I Prefer criteria requirements for the IQA inspection.
10
Completed
Start Lesson
Lesson 7
A / System Proficiency with Profectus
Training and hands-on practice with Profectus, the loyalty platform used to effectively manage member interactions and loyalty initiatives.
15
Completed
Start Lesson

Member Search

‍

Redeeming Rewards

‍

Enrolling Members

Video to come

‍

Redeeming Reward Certificates

Video to come

Lesson 8
A / Performance Metrics
Learn how to effectively interpret your I Prefer Scorecard
4
Completed
Start Lesson

Video to come

‍

‍

‍

Lesson 9
A / Certification Completion and Next Steps
Summary of key learnings, the certification process, and recommendations for continued growth and excellence as an I Prefer Loyalty Ambassador.
1
Completed
Start Lesson
Submit Your Pioneer Enrollment Form

This is a required step to officially join the program.

pending approval
Submit Form
Almost Done: Just One Quick Assessment

There’s a short assessment to help confirm your understanding of the program.

Take a Survey
Copyright © 2024 Preferred Travel Group℠